The Hearts Behind
BAE Counselling & Therapy

Alix, Hong Wai Chan

"As a therapist, it would be my greatest joy to see clients getting in touch with themselves and to have their heart and mind aligned. Sometimes, external change may not be possible but, internal change is."

My Story

Further Training

Postgraduate Certificate in Satir System Brief Therapy

Emotion Focused Therapy (Level 2)

Emotionally Focused Therapy for Individuals and Couples
(in progress towards certification)

Jungian Sand Tray Therapy Skills

Child and Teen Counselling Techniques

Expressive Arts Techniques

Metaphoric Cards Training

Filial Play Skills with Caregivers

Certified Facilitator for the Taylor-Johnson Temperament Analysis

Ways I Conduct My Sessions

My approach towards therapy always revolves around the secure relationship built between you and me, before we embark on the process of finding solutions to your concerns. You may feel strange, or even downright uncomfortable, talking to me — a stranger — about the issues you are facing, which absolutely make sense.

However, it is better to go into battle with a partner than to go alone. Let me be your partner. The only request I ask of you is to allow us the opportunity to explore, in depth, the meaningful life you've always wanted.

This journey into the Self sometimes may not be pleasant, as it can uncover repressed issues that bring out difficult feelings and memories. Hence, I am here to walk with you, to provide you with support and to offer a non-biased third-person perspective.

In my sessions, I look through the lens of attachment. Attachment does not end with childhood — we carry our attachment styles into adulthood. It is a survival instinct for us. This shapes the way we interact with our environment and with those around us. This is why it is important to give focus and attention to this, so we can find our way out of distress.

Co-Founder | Director | Licensed & Registered Counsellor

I received my Master’s Degree in Professional Counselling from Monash University and a Bachelor's Degree (Hons) in Psychology from Lancaster University/Sunway University. I am a licensed and registered counsellor with the Lembaga Kaunselor Malaysia. Prior to joining the helping profession, I had 13 years of experience working in sales and entrepreneurial work.

Besides my work in private practice, I have also been involved in voluntary work with at-risk children by supporting their social and emotional well-being. My interest in the field stems from my own personal crisis of trying to discover what was right for me at that time. I believe it is important to stay in touch with our true Self and to nurture the Self for healing and growth, so that we can move forward in life. Hence, in sessions, the focus will always be on you.

In addition to my counselling work, I am the author of Progress not Perfection, a guided journal created to help you explore your experiences, notice patterns, and take small, manageable steps toward understanding and growth. It reflects my belief that change and insight come from within, and that the process of discovering yourself is just as important as the outcomes.

What I'm Good At

Currently, I work with individuals who are struggling with overwhelming emotions that make them feel stuck in certain areas of their lives. The most common issues faced are anxiety and depression. I have also worked extensively with clients who experienced traumas during childhood or a significant period of their lives, and who have not been able to resolve them or are unaware of the impact these traumas have had. As a result, their daily lives have often been affected by coping styles that do not bring them much relief.

I am also privileged to work with couples who feel disconnected and find it hard to reconnect with each other. I help them track their unhealthy cycles, build awareness of how each partner's actions impact the relationship and also move towards healing through reparative work.

Our Sessions Together Will Look Like This

Our work together will be a collaboration. I may sometimes make wrong assumptions — and it’s completely OK for you to tell me when I'm wrong. I will always check in with you as we piece the picture together, and will only explore further when you feel it is the right one. Giving advice is a no-no with me. I do not give advice because it comes from my own lived experience, which may not be directly relevant or helpful to your unique lived experiences. Instead, through the skills you build with me in therapy, you will strengthen your own capacity to find the answers within yourself.

Exploration takes a lot of energy and effort, as it means diving deeply into your stories — and this can sometimes feel uncomfortable. Yet this process is essential, because it helps us reach the places where you feel stuck, so we can begin to untangle them. I will also check in on your internal experiences, such as the impact of significant past events, childhood memories and early life learnings. ​These experiences form the foundation of our coping. I believe the issues are not the problem — the problem lies in the ways we cope.

There is light at the end of the tunnel, and you will be the one to choose the doors you walk through. See me as your light, and you as the choice-maker of your path.

In our sessions, we will move at your pace, gently piecing together the parts of your story to understand what has been keeping you stuck. I will not tell you what to do — your life is your own, and your answers lie within you. My role is to walk beside you, to notice what you may have missed, and to hold the space steady while you find your way forward.

Welcome to BAE Counselling & Therapy Centre.
I will walk beside you as you untangle what feels stuck, supporting you every step of the way.
The direction is yours to choose and I will be here to hold space as you find your path forward.